Privacy Policy
Effective Date: January 2026
At
GuwahatiOne Medicare, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal and medical information in compliance with the Indian Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023.
1. Information We Collect
To provide our services, we collect the following categories of data:
- Personal Identity: Name, age, gender, and contact details (phone number, email).
- Delivery Information: Your physical address and location data within Guwahati.
- Sensitive Personal Data: Prescription images, doctor’s details, and medication history extracted from your orders.
- Technical Data: IP address, browser type, and cookies used to improve your shopping experience.
2. How We Use Your Prescriptions
Note: Prescriptions are processed solely for the purpose of verifying and dispensing the correct medication.
We use uploaded prescriptions to:
- Comply with Indian pharmacy laws (Drugs and Cosmetics Act).
- Verify the authenticity of the medication being ordered.
- Consult with our registered pharmacists to ensure safety and dosage accuracy.
3. Data Sharing & Third Parties
We do not sell your personal or medical data. We only share information with:
- Licensed Pharmacists: For order fulfillment and verification.
- Delivery Partners: Limited to your name, address, and contact number.
- Payment Gateways: Encrypted data required to process your transaction.
- Legal Authorities: Only when required by law or court order.
4. Data Retention & Security
- Security: We use industry-standard encryption (SSL) to protect your prescription uploads and personal details.
- Retention: We retain medical records for the period required by Indian law (typically 3 years for pharmacy records) or as long as your account is active.
5. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you.
- Request corrections to any inaccurate information.
- Withdraw your consent for data processing (Note: This may result in the inability to fulfill your orders).
- Request account deletion, subject to legal record-keeping requirements.
6. Cookies
Our website uses cookies to remember your login and cart items. You can disable cookies in your browser settings, but some features of the GuwahatiOne website may stop functioning.
7. Grievance Officer
In accordance with the Information Technology Act and the Consumer Protection (E-Commerce) Rules, the name and contact details of the Grievance Officer are provided below:
Name: Kaushik Talukdar
Designation: Founder / Grievance Officer
Email: care@guwahatione.com
Address: Prasurjya Medicos, Dhirenpara, Guwahati-25
